The goods must be returned to VILA CARLOW, Unit 13, Fairgreen Shopping Centre, Carlow, Co. Carlow. You must return the goods without undue delay and no later than 14 days after the date when you have informed us that you want to withdraw from the contract. You bear all costs of returning the products.
Unless you have been informed otherwise, the usual time of delivery from the time of placing the order is: Click & Collect/pick up at store: 1-2 working days (Mon-Fri) GLS : 2-3 working days (Mon-Fri)You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.